Refused payouts by cryptocurrency exchanges
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Legal advice regarding refused payouts by cryptocurrency exchanges

Cryptocurrency exchanges enable the rapid trading of digital assets – but withdrawal requests are frequently not processed as expected. Users then encounter dubious explanations regarding "internal review," "technical delays," or "maintenance work." This is particularly problematic for those affected, as substantial sums are often involved, and the high volatility of these assets can lead to significant losses if delays occur. In such situations, professional legal support is crucial to safeguarding one's assets.

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Why refused payments are a serious warning sign

If a cryptocurrency exchange fails to process withdrawal requests or does so only with significant delays, this can have a variety of causes – from internal difficulties to organizational or financial problems. Communication often becomes problematic as well: contact channels break down, support responses are either absent or limited to automated messages.

Even though the platform is trying to downplay the situation, the following applies:

If a payment is not received, immediate action is required.

Especially if no clear, comprehensible explanation is provided.

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Our legal support – direct, legally sound and efficient

A swift and structured legal approach significantly increases the chances of success. We support you with the following services, among others:

1. Formal assertion of your claims

  • Examination of the legal situation and, if applicable, the contract terms.
  • Written, legally binding request for payment
  • Setting legally relevant deadlines
  • Documentation of all steps for later verification
  • Legal action may be taken – usually domestically (Art. 18 para. 1, para. 2 Regulation (EU) 1215/2012 (Brussels Ia Regulation) and often under German law).

2. Communication with cryptocurrency exchanges, payment service providers and banks

Many cryptocurrency exchanges operate internationally and use external service providers. We investigate which parties may be liable and contact them directly.

3. Enforcement of your claims for return and damages

Even if the platform is based abroad, the following applies:

They are entitled to demand the return of their property.

We will enforce your claims in a legally sound manner and also examine claims for damages against the parties involved.

4. Strategic approach to complex international issues

Experience is particularly important when dealing with international aspects and multilateral structures. We develop a customized approach and take on the following responsibilities:

  • Analysis of responsibilities
  • Assessment of the most appropriate legal steps
  • Examination of international civil procedure law (open jurisdictions, forum shopping) and international private law (applicable law)

5. Legally compliant preparation for possible escalations

Not every cryptocurrency exchange reacts immediately. Depending on the situation, we check:

  • interim measures
  • civil lawsuits
  • international law enforcement

What you should do immediately if you are affected

If your payment is refused or unusually delayed:

  • Save screenshots of all account balances and transactions.
  • Document all communication with the stock exchange.
  • Do not make any further deposits.
  • Contact a lawyer as soon as possible.

The earlier legal action is initiated, the greater the scope for action.

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Refusal or delayed payouts are a serious warning sign and should not be ignored. By taking decisive, structured, and swift action, assets can often still be secured before significant losses occur.

We support you in enforcing your claims and legally securing the release of your assets.

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