{"id":100080,"date":"2026-07-07T08:00:00","date_gmt":"2026-07-07T06:00:00","guid":{"rendered":"https:\/\/ru.law\/?p=100080"},"modified":"2026-07-01T16:03:34","modified_gmt":"2026-07-01T14:03:34","slug":"fehlerhafte-widerrufsbelehrung-makler","status":"publish","type":"post","link":"https:\/\/ru.law\/en\/fehlerhafte-widerrufsbelehrung-makler\/","title":{"rendered":"Defective cancellation policy: the extended right of cancellation of one year and 14 days"},"content":{"rendered":"

Why errors in the instructions extend the cancellation period and how buyers benefit from this<\/strong><\/h2>\n\n\n\n

If the cancellation policy is missing from the brokerage contract or is incorrect, the standard 14-day cancellation period does not begin. Instead, the contract can be cancelled for up to one year and 14 days, often long after the property purchase. Rogert & Ulbrich will check whether your policy was incorrect and enforce your claims for reimbursement.<\/p>\n\n\n\n

When does the cancellation period actually begin?<\/strong><\/h2>\n\n\n\n

The cancellation period for a brokerage contract concluded remotely is generally 14 days. However, the starting point is crucial. According to Section 356 Paragraph 3 of the German Civil Code (BGB), the period does not begin until the broker has properly informed the consumer about their right of cancellation. As long as no correct information has been provided, the 14-day period simply does not start.<\/p>\n\n\n\n

The requirements for proper instruction are set out in Article 246a of the Introductory Act to the German Civil Code (EGBGB). According to this article, the real estate agent must provide clear and understandable information about the conditions, deadlines, and procedures for exercising the right of withdrawal and make the model withdrawal form available to the consumer. If any of these elements are missing or incorrect, the instruction is not proper.<\/p>\n\n\n\n

Are you unsure whether your cancellation period has even started? Have your cancellation policy checked.<\/p>\n\n\n\n

The extended right of withdrawal: one year and 14 days<\/strong><\/h2>\n\n\n\n

If the buyer was not informed of their rights or was not informed correctly, the cancellation period is extended. According to Section 356 Paragraph 3 Sentence 2 of the German Civil Code (BGB), the right of cancellation then only expires 12 months and 14 days after the conclusion of the contract. Cancellation remains possible within this extended period, in many cases even after the viewing, the notarized purchase agreement, and payment of the commission.<\/p>\n\n\n\n

This maximum period is also the absolute limit. There is no unlimited right of withdrawal for contracts subject to current law. After one year and 14 days, the right expires permanently. Therefore, buyers who suspect an error in the instructions should not wait unnecessarily long.<\/p>\n\n\n\n

Are you wondering if your deadline is still open? We will determine the relevant start and end dates of the deadline for your specific case.<\/p>\n\n\n\n

Typical errors in the cancellation policy<\/strong><\/h2>\n\n\n\n

In practice, errors in instruction are common. They lead to the short deadline not starting and the extended deadline applying. These errors occur particularly frequently:<\/p>\n\n\n\n

    \n
  • Instruction is completely lacking.<\/strong>The real estate agent did not inform us about the right of withdrawal at all.<\/li>\n\n\n\n
  • Sample cancellation form is missing<\/strong>The legally required form was not attached, although it must be provided.<\/li>\n\n\n\n
  • Deviation from the statutory model<\/strong>If the broker uses his own wording instead of the official model cancellation policy, he bears the full risk that it does not meet the requirements.<\/li>\n\n\n\n
  • Contradictory instructions<\/strong>Multiple, inconsistent instructions in email, PDF, terms and conditions or on the website can confuse the consumer and render the entire instruction ineffective.<\/li>\n\n\n\n
  • Incorrect information regarding deadline or compensation<\/strong>Unclear or incorrect information regarding the start of the deadline or compensation renders the instruction defective.<\/li>\n<\/ul>\n\n\n\n

    Even a single one of these errors can be enough to trigger the extended deadline. Therefore, have your documents carefully reviewed.<\/p>\n\n\n\n

    The unclear addressee of the revocation as a source of error<\/strong><\/h2>\n\n\n\n

    A particularly common source of error in practice is the recipient of the cancellation notice, i.e., to whom the cancellation must be declared. The instructions must clearly and comprehensibly state to whom the consumer must contact. If this remains unclear or contradictory, the instructions are defective.<\/p>\n\n\n\n

    This becomes particularly problematic when multiple parties are involved. For example, if a property is brokered through a savings bank or another entity acting on behalf of the real estate agency, it can remain unclear whether the cancellation should be declared to the real estate agent, the intermediary entity, or both. If the instructions list two possible recipients or if the information in the instructions and the sample cancellation form differs, the consumer is unsure whom to contact. The courts consider this misleading, rendering the instructions invalid overall.<\/p>\n\n\n\n

    Does your instruction name multiple recipients or is it unclear on this point? This could support your claim; we will review the wording.<\/p>\n\n\n\n

    What a training error means for buyers<\/strong><\/h2>\n\n\n\n

    An error in the instructions works directly in your favor. The short cancellation period does not begin, meaning you can revoke the brokerage agreement within up to one year and 14 days. With a valid revocation, the broker's claim to commission lapses, and you can reclaim any commission already paid.<\/p>\n\n\n\n

    There is another advantage as well. If the instruction was flawed, you generally do not owe any compensation for the brokerage services already rendered. You will therefore receive the full commission back, without any deductions for the broker's work. The brokered purchase agreement for the property remains unaffected.<\/p>\n\n\n\n

    Do you suspect an error in the instructions in your contract? Have your claim for reimbursement reviewed before the maximum period expires.<\/p>\n\n\n\n

    What buyers should check and do<\/strong><\/h2>\n\n\n\n

    The defective instruction is one component of the overarching review scheme, which also includes violations of the principle of equal division and the invalidity of defective online order buttons. The following steps are advisable when proceeding via the cancellation policy:<\/p>\n\n\n\n

      \n
    • Reviewing documents<\/strong>Brokerage agreement, all emails and attachments, the cancellation policy, the sample cancellation form, terms and conditions, purchase agreement and proof of payment.<\/li>\n\n\n\n
    • Check instruction<\/strong>Was the customer informed of their rights, was the sample cancellation form provided, and do all the details match?<\/li>\n\n\n\n
    • Check recipient<\/strong>Is it clearly stated to whom the revocation must be declared, or are several recipients named?<\/li>\n\n\n\n
    • Keep the deadline in mind<\/strong>The extended deadline ends no later than one year and 14 days after the conclusion of the contract.<\/li>\n\n\n\n
    • Have it legally reviewed<\/strong>A legal assessment clarifies whether the instruction was flawed and whether a revocation is still possible.<\/li>\n<\/ul>\n\n\n\n

      Because the maximum deadline is fixed, time is often of the essence. Send us your documents and we will review your options.<\/p>\n\n\n\n

      Rogert & Ulbrich \u2013 Your lawyers in real estate law<\/strong><\/h2>\n\n\n\n

      Rogert & Ulbrich has been consistently representing consumers against excessive demands and invalid contracts for years. The firm was founded by Dr. Marco Rogert and Tobias Ulbrich and has handled over 40,000 cases and filed more than 25,000 lawsuits. In real estate law, the focus is on protecting buyers, particularly regarding real estate agent commissions and the revocation of brokerage agreements.<\/p>\n\n\n\n

      We will examine your cancellation policy in detail, clarify whether the extended deadline applies, and enforce your claim for reimbursement, out of court against the broker and, if necessary, in court. You can conveniently retain our services online; we operate nationwide and, if you have legal expenses insurance, we will bill your insurer directly.<\/p>\n\n\n\n

      Do you suspect that your cancellation policy was incorrect? Get in touch and secure your rights.<\/p>\n\n\n\n

      FAQs \u2013 Frequently asked questions about the faulty cancellation policy<\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n
      \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat constitutes a defective cancellation policy in a brokerage contract?<\/span><\/div>

      A notice of cancellation is defective if it does not meet the legal requirements. This includes situations where the notice is completely missing, the model cancellation form is not included, the notice deviates from the official template, or the information is contradictory. An unclear recipient of the cancellation notice also renders the notice defective. In all these cases, the short cancellation period does not begin.<\/p><\/div><\/div>

      \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow long do I have to revoke my consent if the instructions were incorrect?<\/span><\/div>

      If the information provided is incorrect or missing, the cancellation period is extended to up to one year and 14 days from the date of the contract. This is stipulated in Section 356 Paragraph 3 of the German Civil Code (BGB). Cancellation is possible within this period, often even after the property purchase. After the maximum period has expired, the right of cancellation is permanently forfeited.<\/p><\/div><\/div>

      \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tDoes the cancellation period begin without proper instruction?<\/span><\/div>

      No. According to Section 356 Paragraph 3 of the German Civil Code (BGB), the 14-day period does not begin until the real estate agent has provided proper instruction. If correct instruction is lacking, the short period does not start at all. In that case, the extended period of one year and 14 days applies.<\/p><\/div><\/div>

      \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat must a proper cancellation policy contain?<\/span><\/div>

      The real estate agent must provide clear and understandable information about the conditions, deadlines, and procedures for exercising the right of withdrawal. Additionally, a standard withdrawal form must be provided. These requirements are set out in Article 246a of the Introductory Act to the German Civil Code (EGBGB). If any element is missing or incorrect, the information provided is not legally valid.<\/p><\/div><\/div>

      \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tIs the instruction flawed if the sample cancellation form is missing?<\/span><\/div>

      Yes. The standard cancellation form is part of the mandatory information. If it is missing, the instruction is not proper and the extended deadline applies. This is one of the most common mistakes in practice.<\/p><\/div><\/div>

      \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhy is an unclear recipient of a cancellation notice a problem?<\/span><\/div>

      The instructions must clearly state to whom the cancellation notice should be addressed. If several possible recipients are named, such as the real estate agent and an intermediary, or if the information in the instructions and the form differs, the consumer is unsure whom to contact. The courts consider this misleading. In such cases, the instructions are not legally valid.<\/p><\/div><\/div>

      \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tIs the real estate agent allowed to use their own cancellation policy instead of the standard template?<\/span><\/div>

      The use of the official template is not mandatory. However, if the real estate agent deviates from it, they bear the full risk that their instruction will not meet the requirements. Even minor deviations can lead to the template's protection being revoked and the instruction being considered defective.<\/p><\/div><\/div>

      \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tDo I have to pay compensation if I received incorrect instruction?<\/span><\/div>

      Generally not. If the instruction was flawed, you do not owe any compensation for the brokerage services already rendered. You will receive a full refund of the commission paid. This also applies if the cancellation is declared only after the conclusion of the purchase agreement.<\/p><\/div><\/div>

      \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tDoes a real estate purchase remain valid if it is revoked?<\/span><\/div>

      Yes. The cancellation only applies to the brokerage agreement, not the notarized purchase contract. You retain ownership of the property and simply reclaim the broker's commission. The purchase and the brokerage agreement are legally separate matters.<\/p><\/div><\/div>

      \t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhen should I consult a lawyer?<\/span><\/div>

      A cancellation is a clear declaration to the real estate agent that you are cancelling the contract. No reason is required. It is advisable to use a verifiable form, such as email or letter. To ensure the cancellation is effective and submitted within the deadline, prior legal review is recommended.<\/p><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

      Warum Fehler in der Belehrung die Widerrufsfrist verl\u00e4ngern und wie K\u00e4ufer davon profitieren Fehlt die Widerrufsbelehrung im Maklervertrag oder ist sie fehlerhaft, beginnt die regul\u00e4re […]<\/p>\n","protected":false},"author":56,"featured_media":100081,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[1218],"tags":[1549,1531,1550,1336],"class_list":["post-100080","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-immobilienrecht","tag-fehler","tag-maklervertrag","tag-verlaengerte-widerrufsfrist","tag-widerrufsbelehrung"],"yoast_head":"\nFehlerhafte Widerrufsbelehrung beim Maklervertrag erkl\u00e4rt- R&U<\/title>\n<meta name=\"description\" content=\"Ist die Widerrufsbelehrung im Maklervertrag fehlerhaft, verl\u00e4ngert sich die Frist auf 1 Jahr & 14 Tage. 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